What Will Students Learn?

By the time you complete this course, you'll learn: 


  • Effective networking, including making introductions, shaking hands, and using business cards appropriately. 
  • How to dress appropriately for every business occasion 
  • How to feel comfortable when dining in business and formal situations 
  • How to feel more confident of your business communication in every situation 
  • That extra edge that establishes trust and credibility 

Business Etiquette Course Curriculum

  • 1

    Welcome to Business Etiquette

    • A message from the instructor

    • Before we begin...

    • Etiquette Pre Test

    • Module I - Course Overview And Learning Objectives

    • Learning Objectives and Personal Objectives
  • 2

    Module 2 : Business Etiquette Basics

    • Basics of Etiquette

    • Examples of Etiquette

  • 3

    Module 3: Test Your Business Etiquette

    • Test Your Business Etiquette
  • 4

    Module 4: The Handshake

    • The Great Shake
  • 5

    Module 5: Business Card Etiquette

    • Module V: Business Card Etiquette
  • 6

    Module 6: The Skill of Small Talk

    • Module VI : The Skill of Making Small Talk

    • Student Assignment: Skill of Making Small Talk
  • 7

    Module 7: Do You Remember Names

    • Module VII - What's In A Name?
  • 8

    Module 8 : Making That Great First Impression

    • Module VIII - First Impressions ARE Lasting Impressions
  • 9

    Module 9: Dress For Success

    • Module IX - Dressing For Success - Dressing The Part

    • Maintaining Your Positive Impression

    • Student Assignment - Maintaining Your Positive Impression

    • Module IX - Dressing For Success - What's Your Code?

    • Student Assignment - What's Your Code?
  • 10

    Module 10: Business Dining

    • Module X - Business Dining - Seven Hot Tips

    • Student Assignment - Eating Soup

    • Module X - Business Etiquette -Explanation of Place Setting

    • Other Rules
  • 11

    Module 11: Email and Telephone Etiquette

    • Module 11: Telephone Etiquette

    • Module XI - The Power of The Written Word

    • Student Assignment - Note Writing Practice
  • 12

    Next Steps

    • Business Etiquette - Post Test

    • Course Evaluation